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Technical Support Engineer

Number: 03

Location: Ha Noi
Job description:
- Work independently on pre-sales activities which includes:
- Understand customer IT/Security infrastructure and business requirement
+ Solution Presentation
+ Participate in conference call discussion
+ Solution Demonstration and Proof of Concept (POC)
+ Business Solution Proposal
+ Preferably with good knowledge of virtualization and cloud innovation technology.
- Responsible
to train, manage and update on the product/ technology knowledge.
- Conduct routine update on the new product/ technology to the sales staff/customer.
- Work closely with Marketing Department to obtain the latest Product/ Technology know how.
- Support with technical issues before and during customers are using the services.
- Provide training for customers
- R&D: Research, develop applications, solutions on Google's cloud platform.
- Perform other duties as assigned.
Work experience requirements:
- 2 years+ work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Strong knowledge and understanding of the security industry. In-depth knowledge of multiple Operating Systems (LINUX or Windows 200x).
- Possess presentation-ready knowledge and product expertise on keys security technologies and solutions and specialized expertise in one or more network technologies.
- Possess good technical knowledge in Internet architecture, network infrastructure, UNIX, Windows, VMware, Cisco, Email Messaging Security and Web Security is essential.
- Good written and spoken communication skills in English.
- Prefer experience in Java / PHP / Python.
- Competitive salary
- Salary regime: 13-15 months of salary/year.
- Last year rewards according to work efficiently
- Annual and extraordinary salary increase in case of excellent achievements.
- All employees are involved in social insurance, medical insurance, unemployment insurance and periodic health examination…
- The preference shares policy applies to employees with outstanding dedication.
- Vacation and leave as prescribed by the state, annual vacation
- Participate in professional training from Google. Division
- Entitled to technology research, policy, professional and soft skills training policy, annually.
- Opportunity to learn new technology such
as: Big data, Google Cloud Platform
- Participate in group and community activities. Many recreational activities after work such as football, games, and birthday party for employees, etc.
Apply via email: To further more information, please contact Ms.Hoa via skype


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