SERVICE CLOUD

Build a comprehensive interactive system anytime, anywhere with Service Cloud 360

Integrate all communication channels into one of the world’s most powerful digital interaction platforms. From contact centers to stores, Service Cloud gives businesses the #1 Customer Service solution.

Personalize interactions with every customer

Service Cloud 360 has all the tools businesses need to improve interaction with the customer. Businesses will be able to:

Support customers on all interactive channels
Automate workflow
Manage Call Center more effectively with intelligent tools
Gain insight into every customer interaction.
Drive revenue and upsell easier with the power of AI

In addition, with the help of Customer 360, businesses can eliminate fragmented and disjointed data. Instead, get a detailed overview of each customer interaction from the first touch to subsequent purchases and beyond.

Transform digitally and quickly respond to customer requirements

How to always be able to meet all customer requirements? It is easier than ever with Service Cloud 360. Businesses can now:

Interact with customers on their preferred communication channel
Integrate all communication channels in a single place
Support customers faster with automated workflows
Scale your business with the help of AI chatbots

Instant support with self-service for customers. Connect customers with the proper knowledge, information, and community with Service Cloud 360.

Faster, safer, and more effective onsite support

With a Field Service solution from Service Cloud, service staff can:

Well complete the assigned work right from the first face-to-face meeting
Work faster with step-by-step guided processes
Automatically schedule appointments for service staff
Access information anytime, anywhere

With the Appointment Assistantfeature, service staff can now provide customers with all the information they need – in real-time (e.g., when a support staff will arrive, employee information, or how long the appointment is)